Privacy Policy

We collect, hold, and use Personal Information for various purposes, such as determining eligibility for entitlements under the Aged Care Act 1997, liaising with authorized representatives and family members, meeting regulatory requirements, and providing care and services.

The types of personal information collected include health and care-related details, lifestyle choices, financial status, Social Security status, appointed attorneys’ details, and sensitive information required by the Aged Care Act 1997.

We collect personal information directly from you, but may also receive it from relevant Commonwealth Government Agencies, medical practitioners, aged care facilities, and family members.

Personal Information is used for ongoing care, determining entitlements, contacting family members, responding to inquiries, and providing news about products and services.

We may disclose information in response to lawful requests from courts, government agencies, lawyers, and to address suspected fraud or misconduct.

We take steps to secure Personal Information through secure storage and limited access.

Staff are bound by a formal Code of Conduct and Confidentiality Policy and are educated and supervised on handling Personal Information with respect and care.

You have the right to access and correct your Personal Information by making a written request to our Privacy Officer.

We may charge for providing access, but not for lodging a request.

We will provide access in the requested form unless unreasonable.

In case of a data breach, we will assess the situation and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if required.

If you have concerns or complaints about your Personal Information, contact our Privacy Officer.

If dissatisfied with our response, you can complain to the OAIC.

To contact our Privacy Officer:

Phone: 1300 133 217
Email: info@shynehealthcare.com.au

Last Updated: [03.08.2023]